Prescriptions

Our dispensary is situated in the Cheriton Bishop Surgery.

Repeat prescriptions can be ordered by:

• Online access to our clinical system (EMIS) - This enables you to view which medications are currently prescribed on your repeat list, and order them directly. A password can be issued from reception when photo ID is provided.
• Via the NHS App where you can view and order your repeat medication directly.
• By direct e mail to the dispensary. This will require the details of the name of the drug required from your repeat prescription slip: cheritonprescriptions@nhs.net
• Send in the repeat request slip by post or drop it off at either surgery.

The dispensary team ask for 3 working days for routine repeat prescription requests to enable timely processing.

Review dates and messages

Please look at the message on your paper prescription that advises when your next medication review is due. For simple medication this could be dealt with via econsult, email or telephone call. For medication for chronic diseases this would need to be with an appropriate healthcare professional.

Pickup location

Medication can be picked up from Cheriton or Christow surgeries and Dunsford post office (for those aged < 16 or > 60). Dunsford could be used for those people with a valid medical exemption. It is your responsibility to let the dispensary team know the detail, to keep this up to date and the dispensary informed of any changes. If this is not done then the prescription authority may impose charges.

Delivery

For housebound patients a potential delivery service maybe available. Discussion with Acorn or Outreach patient support services is advised.

Acorn telephone number is: 01647 252701

Outreach telephone number is: 01647 279176

Contacting dispensary

To avoid repeated interruption to those dispensing, please avoid direct telephoning to the dispensary, however, you can email on cheritonprescriptions@nhs.net

You will receive a response on the same day to deal with your query.

Medical exemptions

There a range of reasons for being exempt from prescription charges or it maybe wise to have a prepayment card to avoid further prescription charges. Please discuss with the dispensary team. Please ensure you keep any exemption up to date to avoid any potential fines.

Full details of what this looks like and how to apply are here:

https://www.nhs.uk/using-the-nhs/help-with-health-costs/get-help-with-prescription-costs/

The current prescription charge is £9 per item.

Pre-payment certificates cost for 3 months = £29.10 and 1 year = £104

Stock Availability

From time to time we can experience difficulty in getting some medications. This is due to limitations in our wholesaler. If this happens, we apologise, and will try to source or find an appropriate alternative. If we can't then we can give you a signed prescription to take to one of the other big pharmacies who may be able to source themselves.

Out of Area Patients

We have a number of patients registered with us but live outside the practice area. Unfortunately we are not allowed to dispense medication to this group. They will receive a prescription to take to a pharmacy.

Please use the links below to enhance our service to you.

Patient Access- To access your notes online and order prescriptions.

eConsult - To send a query to a GP or the admin team.

Get the NHS App - The NHS App is a useful resource for comprehensive interaction from the NHS

If outside surgery hours, dial 111 if you need urgent help and advice. If an emergency, dial 999.

Last updated 29th April 2021