HOPE Programme

Posted: 3rd October 2023

HOPE Programme for People Living with Anxiety and/or Depression

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PATIENT ADVICE AND MESSAGES FOR ELECTIVE CARE WAITING LISTS

Patient Advice and Messages for Elective Care Waiting Lists
myhealth-devon.nhs.uk/my-referral/waiting-times
Information for patients about waiting times is available on the waiting times page on MyHealth and practices may wish to share this on their own websites. It states:
If you would like to be seen elsewhere or have been waiting a long time to be seen or for treatment please contact DRSS on 01626 883888 or email: drss.helpdesk@nhs.net to discuss your options.
The NHS Constitution gives most people living in England the right to choose where to receive treatment. You have the right to choose the organisation that provides your NHS care when you're referred for your first appointment with a consultant. So if your GP recommends that you see a specialist, you can choose where and when to see them.
Please note DRSS are unable to give exact guidance on how long you will wait to be seen for an appointment.
Please do not contact the hospital or your GP to check where you are on the list as they will not to be able to provide you with this information. The only exception to this is if you feel your condition is worsening prior to their hospital clinic appointment or procedure. In this instance, contact your GP.

myhealth-devon.nhs.uk/my-referral/waiting-times

IMPORTANT PATIENT NOTIFICATION

Please be advised that the d-icb.cheritonbishop@nhs.net mailbox is not constantly monitored, for clinical issues and queries please use the Patient Triage accessible through our website and the NHS App.

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SAFE SURGERIES

We are proud to be a safe surgery for everyone in our community, and
pledge to ensure that everyone in our community receives the quality
healthcare they are entitled to.
In partnership with Doctors of the World UK, we will ensure that our practice
offers a welcoming space for everyone who seeks to use our services. We will
ensure that a lack of identification, proof of address, or immigration
status do not prevent patient registration.
As a member of the Safe Surgeries community, we will endeavour to support
other Safe Surgeries and the development of the network.
Don’t have documents? Don’t worry, view the Safe Surgeries Documents
poster for more information.
For more information on what it means to be a Safe Surgery, please view
the Safe Surgeries Welcome poster.
If you wish to register, please speak to a member of staff who can help and
support you with the process of registration.
You can learn more at Doctors of the World UK

https://www.goodingegrouppractice.com/wp-content/uploads/2021/05/Patient-Poster_-documents.pdf

PARAMEDIC AND ADVANCED CLINICAL PRACTITIONER JOINS THE SURGERY

Sam Caunter - Paramedic and Advanced Clinical Practitioner

We are extremely pleased to be Introducing Sam Caunter who has just joined us at the Surgery - He is a very experienced Paramedic and an Advanced Clinical Practitioner and a very welcome new member of our team.

Sam outlines below his background and role:

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Firstly, thank you to those patients I have had the privilege of helping so far you have all been so kind and welcoming.

So a little about me....I am a Devon boy born and bred. My background is as a Paramedic working for the South Western Ambulance service for nearly 14 years.

During my times with SWAST I enjoyed many roles including as a trainer, and more recently a Clinical Supervisor, where I would have a clinical overview of all incoming 999 calls.

After an opportunity came up to move over into Primary Care (GP practices) I jumped at the chance of a new challenge. I was part of the initial cohort of Paramedics moving over to primary care as part of the wider NHS plan to support GPs. Our skill set of a "jack of all trades" fit well within the Primary care environment as GPs never know what is coming through the door.

Over the past few years Paramedics have become much more commonplace in GP practices, in some cases being the only clinicians available in surgeries, helping alleviate the burden from GPs and importantly ensuring patients get prompt and effective care where GPs may be difficult to recruit.

I have recently worked at some very large town centre practices, which have allowed me to hone my skills as well as complete further training including my masters degree in Advanced Clinical Practice (ACP). The aim of this role is to allow me to undertake any of the testing you may need, prescribe medication, as well as refer on to other services as needed - all of this whilst referring back to your own GP who will still have an overall view of your care.

I hope you don't have need of my services, but if you do and you have any questions please do feel to ask.

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Sam works with us specialising predominantly in Urgent/same day care but also supporting our patients managing long term conditions. He will clinically examine and assess patient needs and plan clinical care accordingly, diagnose and manage both acute and chronic conditions, integrating both drug and non-drug based treatment methods and prescribe and review medication for therapeutic effectiveness. He can initiate and interpret tests and investigations as appropriate and make appropriate referrals for our patients. He will also undertake home visits.

Sam is fully integrated to our Clinical team working closely with our GPs, referring back to them as they retain an overall view of your health care. He will always introduce himself to you so you will be aware that you are being supported by our Paramedic so that there is no confusion

ARMED FORCES VETERAN FRIENDLY ACCREDITED GP SURGERY

We are pleased to announce that we are an Armed Forces veteran friendly accredited GP Surgery

https://www.nhs.uk/nhs-services/armed-forces-community/

WE ARE A DEMENTIA FRIENDLY SURGERY

We are proud to support Dementia Friends, an Alzheimer’s Society initiative. Each member of our staff has become a Dementia Friend. A Dementia Friend is somebody that learns about dementia so they can help their community.

Too many people affected by dementia feel that society fails to understand the condition they live with. Dementia Friends help by raising awareness and understanding, so that people living with dementia can continue to live in the way they want.

You can sign up to become a Dementia Friend at dementiafriends.org.uk

https://www.dementiafriends.org.uk/

Important Patient Information Update

From January 2023 we will be modifying the way we provide GP appointments at the surgery.

We will be providing an Acute on the day service for urgent and acute clinical problems. This will run from 8am - 11am each weekday. We request that you send in requests via the link on the website or reception can send you a link, if you are unable to do this the reception team can take down the details for you. A duty GP will triage the call and either arrange a time to see you or manage the problem remotely.
PLEASE NOTE - THIS IS NOT A WALK IN SURGERY.

For routine non urgent appointments you can now book directly via Reception or via the NHS App. This can be for a face to face or telephone appointment.

For those with musculoskeletal issues, you can be booked in directly via Reception, with our first contact physio team for acute assessment, treatment, and investigation.

When will my prescription be ready?

Please ensure you leave THREE FULL WORKING DAYS before coming to collect your prescription. (Allow one extra day if your order is collected from Dunsford Post Office.)

The dispensary is closed between 1pm and 3pm daily.

Please DO NOT ring the Surgery to enquire if your prescription is ready - assume your prescription will be available as above.

If there are any issues with your request, the Dispensary team will contact you by phone or text.