Corona Virus Covid-19
Thank you for being patience throughout this time.
Our dispensary will aim to be fully functioning throughout this period.
Volunteers in all villages have kindly agreed to deliver medicines to all those over 70 and those at risk for this period. Please order your medication in the normal way and give enough time for it to be processed and delivered. Please be patient with this service.
Please also do not order more medication than you would do normally. The supply chain should work normally unless it is overrun (think of the empty shelves at the supermarket). It is really important to keep all medicines available for times when they are really necessary.
Our dispensary is situated in the Cheriton Bishop Surgery.
Repeat prescriptions can be ordered by:
- Online access to our clinical system (EMIS) - This enables you to view which medications are currently prescribed on your repeat list, and order them directly. A password can be issued from reception when photo ID is provided.
- Via the NHS App where you can view and order your repeat medication directly.
- By direct e mail to the dispensary. This will require the details of the name of the drug required from your repeat prescription slip: firstname.lastname@example.org
- Send in the repeat request slip by post or drop it off at either surgery.
The dispensary team ask for 3 working days for routine repeat prescription requests to enable timely processing.
Review dates and messages
Please look at the message on your paper prescription that advises when your next medication review is due. For simple medication this could be dealt with via econsult, email or telephone call. For medication for chronic diseases this would need to be with an appropriate healthcare professional.
Medication can be picked up from Cheriton or Christow surgeries and Dunsford post office (for those aged < 16 or > 60). Dunsford could be used for those people with a valid medical exemption. It is your responsibility to let the dispensary team know the detail, to keep this up to date and the dispensary informed of any changes. If this is not done then the prescription authority may impose charges.
For housebound patients a potential delivery service maybe available. Discussion with Acorn or Outreach patient support services is advised.
Acorn telephone number is: 01647 252701
Outreach telephone number is: 01647 279176
To avoid repeated interruption to those dispensing, please avoid direct telephoning to the dispensary, however, you can email on email@example.com
You will receive a response on the same day to deal with your query.
There a range of reasons for being exempt from prescription charges or it maybe wise to have a prepayment card to avoid further prescription charges. Please discuss with the dispensary team. Please ensure you keep any exemption up to date to avoid any potential fines.
Full details of what this looks like and how to apply are here:
The current prescription charge is £9 per item.
Pre-payment certificates cost for 3 months = £29.10 and 1 year = £104
From time to time we can experience difficulty in getting some medications. This is due to limitations in our wholesaler. If this happens, we apologise, and will try to source or find an appropriate alternative. If we can't then we can give you a signed prescription to take to one of the other big pharmacies who may be able to source themselves.
Out of Area Patients
We have a number of patients registered with us but live outside the practice area. Unfortunately we are not allowed to dispense medication to this group. They will receive a prescription to take to a pharmacy.